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World O4: The Diary & One Order

Incidents: who does what

You will learn: how a calm team splits the jobs when something big breaks.

Checked with Prometheus 3 on 1 Nov 2026

The problem

Payments fail. Five people jump in. Two restart things at the same time. Nobody tells the customers. What is missing?

Watch

Drag a card into a box. Or tap the card, then tap the box.

        The incident commander: The one person who runs an incident: sets the plan, gives jobs and decides. They don't fix things themselves. runs the show but does not fix things. Sort the jobs.

        Watch

        First step at the top. Put these in order. Use the arrows, or drag.

        • Declare: "This is an incident. I am commander."
        • Resolve: fix what broke
        • Mitigate: stop the pain
        • Learn: write the postmortem
        • Detect: an alert or a customer

        Every incident walks the same path. Put it in order.

        Predict

        Payments fail since the 17:30 database change. You don’t know why yet. What first?

        Check

        Swipe right for a calm-incident habit. Swipe left for one that makes it worse.

        Swipe right for good, left for needs work. Or use the buttons.

        1 / 4

        Declare an incident early, even if it may be small.

        You did it!

        You can now run an incident with clear roles: command, fix, talk.

        Go deeper (optional)

        A calm incident for order A1041, as the notes saw it:

        Tap each point on the timeline.