World O1: The Control Room

On call, kindly

You will learn: how a kind on-call week works, what to do when paged, and when to call for help.

Checked with Prometheus 3 on 1 Nov 2026

The problem

Aina got 14 pages last night. 12 needed nothing. What happens next week?

Watch

Tap each point on the timeline.

Being means it is your turn to answer alerts. Kind teams plan it. Tap each day.

Try it

Your phone buzzes: a page. Put the steps in order.

First step at the top. Put these in order. Use the arrows, or drag.

Fix it, or call your backup
Write a short note for the team
Say “I’ve got it”: acknowledge the page
Open the runbook for this alert
Look at the dashboard: how bad, since when?

Predict

20 minutes in, you are stuck. Customers are still hurting. What now?

Check

Kind or unkind on call? Swipe right for kind.

Swipe right for good, left for needs work. Or use the buttons.

1 / 5

A backup person for every shift

You did it!

You can now plan a kind on-call week and handle a page calmly.

Go deeper (optional)

Google’s SRE book sets limits: on call at most 25% of the time. Aim for at most 2 incidents per 12-hour shift. Too many pages cause . Runbooks and burn-rate alerts come in World O3.

Real mission

Write your team’s page checklist: acknowledge, look, runbook, fix or escalate, note.
Write who your backup is, and how to reach them.
Agree on one kind rule, like a late start after a night page.

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